1.     Should I come to class on Monday, March 23?

 
Students should not come to any Carl Sandburg College campus, as all courses will be delivered online.
 

2.     Will the rest of the spring semester be online?

 
Yes, all courses will be delivered online. Sandburg remains committed to supporting students as they transition to online courses for the semester.  If you have questions, please reach out to your instructor.
 

3.     I’m having difficulty contacting my instructor. What do I do?

 
We encourage you to reach out to your instructor again; however, if you are still facing difficulties please contact your advisor.
 

4.     How do I return books to the bookstore?

 
The bookstore is offering free shipping return labels and is also extending the non-return period without penalty to assist with increased returns by mail. Click the COVID-19 message on the home page of the campus store website, shopsandburg.com.
 

5.     I am a dual credit student; how will I take my courses?

 
Dual credit students will complete their courses with online instruction. Please reach out to your Dual Credit coordinator to best answer any additional questions. Galesburg Campus: Megan Jones, mjones@sandburg.edu Carthage Campus: Linda Thomas lthomas@sandburg.edu.
 

6.     I have clinicals (EMT, nursing). How will I finish my course?

 
Sandburg will not have clinicals for any health professions courses. We ask that students contact their instructors, as there will be specific instructions in the coming weeks.
 

7.     I have a hands-on class like ceramics or welding. How will I take those classes?

 
We will be taking as many elements of our courses online. Students with courses such as these should contact their instructor. 
 

8.     Should I move out of the Villas?

 
Carl Sandburg College is not affiliated with the Villas. Students should contact the management at the Villas to meet their needs.
 

9.     How will I take a fitness course?

 
Carl Sandburg College will be closed to the public. As such the fitness center will be closed as well. Please contact your instructor if you have a fitness course.
 

10.  How will I be able to complete proctored testing?

 
Sandburg is currently working to identify how to proctor tests remotely or in a virtual environment. Please be patient with us as we work on an effective solution.
 

11.  Will we go back to campus for face-to-face instruction before summer?

 
As of March 17, 2020, due to the coronavirus, Sandburg has made the decision to deliver all courses online.
 

12.  What are the recommended times can I contact faculty?

 
Carl Sandburg College ‘s working hours are weekdays from 8 a.m. - 5 p.m.; however, faculty might be available at various hours. Students should reach out to individual instructors to identify the best times for them.
 

13.  What times can I contact Student Services?

 
Carl Sandburg College’s working hours are 8 a.m. - 5 p.m. Please check out the “For Students” page for specific department information.
 

14.  Who do I contact if I am having issues with technology?

 
Please first go to support.sandburg.edu, login and click on FAQ. If this does not answer your question, Technology Services is here to help you with your technology needs.  Please call 309.341.5446 or email support@sandburg.edu.
 

15.  This is not what I expected. I am not good at online courses. How will you support me?

 
We understand this isn’t what you expected, and like many others, we are all adjusting to what is currently the “new norm.” Despite the circumstances, know that Sandburg is here to ensure you are supported during this time. We have multiple resources available to assist you, including:

16.  I don’t have a computer? How will I complete my assignments?

 
Technology Services is here to help you with your technology needs. You may be eligible to rent a Chromebook. Please email support@sandburg.edu.
 

17.  I don’t have internet services or my internet service is really poor. How will I complete assignments?

 
There are various internet services being provided to the general public for free or at a discounted because of the COVID-19 pandemic, including through Comcast, Sprint and Verizon. Please check our "Community Resources" page for that information. Technology Services is also here to help work through options with you. Please email support@sandburg.edu.