Student Services Online

With our transition to online education and Sandburg staff working from home for the remainder of the semester, you may have questions about how to contact different departments at the College to assist your needs. This page will help you navigate our services as they move online and off-campus. Please click on the tabs below for contact information and additional important details for departments at Sandburg.

Academic Advising and Counseling
309.341.5237

Your academic advisor is available to answer your questions and help plan for your summer and fall classes. Registration appointments will continue via phone. Call or email your advisor to schedule a phone appointment. Fall registration is scheduled to open Monday, April 6. Email your academic advisor for questions or concerns.

Registration appointments — 309.341.5237 or studentservices@sandburg.edu 
 
Drop a class or other advising questions — Email your academic advisor at their address below.
 
Questions about your class — Email your instructor

         
Dual Credit advisors

Carthage advisors
 
Our personal counselors are also available. Call 309.341.5237 to schedule a phone appointment.

Admissions & Records/Registrar

  • Outgoing transcripts requests will be accepted and processed by email. Email transcript requests to transcripts@sandburg.edu. The transcript request form can be found here. For questions about Sandburg receiving your transcriptmidterm or final gradesenrollment and degree verification questions relating to employment, insurance discounts or related issues; for questions, contact Margaret Kidd,mkidd@sandburg.edu.
  • For questions about transcript evaluations (transferring of credit to Sandburg), in-school deferments, for graduation petitions, contact Angela Snow,asnow@sandburg.edu.
  • For questions about international admissions, if you are graduating in May and have questions about transferring,contact Rick Eddy, reddy@sandburg.edu.
  • For other questions related to the Registrar’s office, contact Rick Eddy, reddy@sandburg.edu
  •  

Business Office

To make a payment:

 

To enroll in payment plan through Nelnet for summer 2020 classes:

  • Log in to mySandburg
  • Under the Self-Service Menu, select Student Menu
  • Click on My Account
  • Select Sign up for the Payment Plan/Manage My Plan
  • For questions: Lynn Fields, lfields@sandburg.edu or 309.341.5210.

 

To view and print 1098-T tax forms:

  • Log in to mySandburg
  • Under the Self-Service Menu, select Student Menu
  • Click on My Account
  • Select View my 1098-T Forms
  • For questions: Nora Austin, naustin@sandburg.edu or 309.341.5220.

 

Career Services

  • Resume reviews, job application assistance, interview assistance and other Career Development office questions — Tracy Engstrom, tengstrom@sandburg.edu
  • Jobs will continue to be updated on the Career Development website to see who is hiring.

Carthage Branch Campus Services

217.357.3129 ext. 0
  • Only phone or virtual appointments, including fall registration, general advising and transfer assistance, are available. Contact Linda Thomas at lthomas@sandburg.edu or Barb Clem at bclem@sandburg.edu to schedule an appointment.
  • Student Services is available via phone and email. We can answer all student-related questions about accounts, classes and FAFSA completion.

Disability Support


  • For students requiring extended test timing, your exam time should be increased even when your exams move online. Check with your instructor in advance of any exam to ensure that your extended time remains in place.

  • For students requiring an exam reader who would like an Academic Support Services staff member to read their exam, email jrunge@sandburg.edu at least one business day prior to the exam, and we will work to provide a reader via video chat or phone.

Diversity and Inclusion

Contact Anthony Law at alaw@sandburg.edu.

Financial Aid

309.341.5283
finaid@sandburg.edu 

  • Financial aid forms can be mailed to: Sandburg Financial Aid, 2400 Tom L. Wilson Blvd., Galesburg, IL 61401.
  • Financial aid awarding, document processing and disbursements will continue with off- campus processing. Loan processing for the current year is ongoing. 2020-21 loan processing will begin in May. Loan requests are submitted online.
  • Monitor your account via mySandburg for updates.
  • Financial aid offer letters for 2020-21 will be sent via email starting in early April. Awards will be viewable on mySandburg.
  • We are working with the Business Office to ensure timely disbursements.
     
    GI Bill recipients — Legislation is pending regarding GI Bill benefits to address colleges changing to an online format for many courses. We will communicate the final decision to impacted students via email once the changes are final.
     
    Talk before your drop — Federal rules require that students repay federal student aid when they do not complete 60% of the semester. For spring 2020, repayment could be required if you totally withdraw prior to March 26. Contact Financial Aid if you are considering dropping so we can discuss your options.

Library Services

309.341.5257
library@sandburg.edu 

  • Database and citation assistance are available virtually. Contact Marla Turgeon at mturgeon@sandburg.edu for questions or to set up an appointment.
  • All due dates for library materials are extended to 5.14.20. Please contact the library with any questions about renewing and returning items.
  • Interlibrary loan services for physical items are suspended until further notice. However, you still have access to all library databases via mySandburg. Databases include access to ebooks, newspaper articles, journal articles, and streaming video.
  • Visit the Digital Media page in mySandburg to stream educational and family-friendly films with Kanopy and Feature Films for Education or to read popular ebook titles on OverDrive.
  • For more information and further announcements, please see the '2020SP Library Services (LIB-C00-600)' course on your Moodle page.

Student Life

  • We are brainstorming ways to transition some in-person events into online formats as well as looking for new ideas that can engage our students virtually. To get involved or share suggestions, contact Genny Stevens at gstevens@sandburg.edu.

  • Student Trustee elections and Student Government Association (president and secretary) elections for 2020-21 will be held online in April. Information will be sent out via social media and email. Contact Genny Stevens at gstevens@sandburg.edu for an officer packet or more information.

  • Ambassador nominations/applications for 2020-21 are open via an online submission form. All interviews will be completed via phone or Skype until further notice.
  • Student clubs and organizations have access to the Microsoft Teams app through your Office 365 account to hold group chats and meetings online. Keep in contact with members to stay engaged and discuss things you can do online or remotely for your organization. Log in to your Office 365 account and add your club members easily to create a “Team” or create chats one-on-one.

Technology Help Desk

support@sandburg.edu 
309.341.5446

  • If you need to check out a Chromebook, email support@sandburg.edu .
  • If you need technology support so that you can keep up with your classes, email support@sandburg.edu to create a support ticket. Include an email and phone number, and someone will assist you as quickly as they can. You can also call Tech Help at 309.341.5446.
  • Xfinity WiFi hotspots are available across the country for free. A map of Xfinity WiFi hotspots is here. Once at a hotspot, select the “xfinitywifi” network name in the list of available hotspots and launch a browser.

Testing Services

  • We are in the process of exploring other options to meet the testing needs of our students. Please stay tuned.
  • Testing Center staff are still available to provide answers regarding the process of testing at Sandburg. Contact Mitch Ray at 309.341.5323 or mray@sandburg.edu .

TRIO Student Support Services

  • Virtual and phone appointments, including fall registration, general advising, and transfer assistance are available. Reach out via text (Remind) or Sandburg email to schedule an appointment.
  • We are developing formats to offer additional services, such as workshops, academic coaching, financial literacy and counseling in a virtual format. Details will be shared as they are finalized.
  • Check your Sandburg email, Remind texts and our TRIO page.
  • We are accepting applications to join TRIO SSS for the 2020-21 academic year. Fill out the PDF application and email it to smorgan@sandburg.edu.
  • We will answer emails and text messages as promptly as possible! Please reach out when you have questions or concerns.
Tutoring Center
  • Face-to-face tutoring will remain available on a by-appointment basis via video chat. Please allow extra time to get connected with a tutor. To schedule an appointment, email Jake Runge at jrunge@sandburg.edu.
  • Reach out via email with specific class-related questions or requests for resources.
  • Brainfuse online tutoring remains available for free to all students 24 hours per day. Brainfuse has increased the number of tutors available at any given time in order to accommodate increased traffic.

Student Message Archive

May 15, 2020

Dear Students,

One of the things that I have most missed over the last weeks is the interaction with you, our students. In particular, I know that our spring student-athletes were disappointed that their seasons were canceled. The same goes for the many student activities where you were to showcase your talents from the spring play to the student art show. However, I know that you have overcome many obstacles to get to this point in your careers. The Class of 2020 epitomizes perseverance and resilience. These difficult experiences this semester will stand you in good stead in the future.

Spring represents the season of commencement, which is a beginning as well as a conclusion to the academic year. For some of you, it marks the ultimate achievement of your academic goal; for others, it is merely the first step. It is also a rite of passage for our faculty and staff who have shepherded you on your educational path. For us, too, it represents the end of one chapter and the beginning of another. As this semester comes to an end, I want to wish you all peace and recovery. We have all been tested, and I could not be more proud or more humbled to be in your company.

- Dr. Seamus Reilly
 

May 1, 2020

Dear Sandburg students,


Although our on-campus Commencement will not take place at the conclusion of the semester because of the COVID-19 pandemic, we made it a priority to celebrate our newest Carl Sandburg College graduates. I am pleased to announce that this virtual celebration will take place June 30. The details of this event are still being discussed, and we will share more information in the coming weeks both here and on social media.


I would like to personally thank our students who have already registered to participate in Commencement for their feedback in a survey that explored what parts of graduation were most important to them. Despite the unfortunate circumstances we are faced with, it is our goal to make this event as meaningful and memorable for everyone.


In addition to the virtual celebration, all classes at Sandburg this summer will continue to take place online. Obviously, the concept of online learning has changed for all of us in a remarkably short period of time. However, I have complete confidence that our innovative faculty will continue to deliver courses in ways that are interactive, engaging and rewarding for our students, just as we have seen over the course of the last month. This is a major transition for everyone involved, and I encourage each of you to fully utilize the many resources Sandburg has at your disposal to assist you, including our Tutoring Center, Tech Help Staff and Student Services Office. Learning online does not mean that you are tasked with learning alone.


I am sure that many of you are wondering about the future past summer. As you know, we are complying with the state and national directives. Our fervent hope is that we will be able to resume face-to-face classes in the fall, and this has guided our recruitment and registration of students. One thing that we are learning about Sandburg students is the multiple obstacles you face in acquiring an education. And that what typically might have worked in the past may not work in the future. I applaud the faculty who have been working diligently to afford more opportunities outside of the traditional delivery methods.
At Carl Sandburg we continue to put students first. Our overwhelming concern will be for the safety of students, faculty and staff going forward. Every effort will be made to ensure that as we get closer to the fall semester starting, we have as many options in place to protect everyone and ensure that we continue to provide the excellent educational environment our district has come to expect. We will continue to update with facts and concrete information when we have them.


Lastly, I want to thank you for your patience, cooperation and perseverance throughout the semester, especially as we have shifted to new means of education. As we get set to enter the last week of classes and final exams, I’d like to encourage each of you to finish the semester strong and wish you the best of luck on final.

 

Dr. Seamus Reilly

April 23, 2020

Due to the overwhelming need to practice self-care during this time, Jeri Candor is offering a free guided meditation series. She will be addressing stress, anxiety, and compassion fatigue on Tuesdays, from 4:30 to 5:00 p.m. The first session is next week, April 28. Classes will continue through May 19. Please email Jeri at jericandorconsulting@gmail.com to be sent the Zoom video conference link for weekly sessions.

Jeri is a Mayo Clinic Certified Wellness Coach. She holds multiple certifications with Green Cross Academy of Traumatology including Compassion Fatigue Educator, Compassion Fatigue Facilitator, as well as, Field Traumatologist. She is a ten-year practitioner of Transcendental Meditation and is certified to teach meditation and mindfulness by the McLean Meditation Institute.

April 7, 2020
Dear Sandburg Students,

Even though the Foundation office has moved off campus for now, we are still here to help you in times of need. If you have been affected financially by the COVID-19 pandemic and are in need of Crisis Grant funds to help you finish the semester, please consider applying for a Crisis Grant. You can apply here as well as find the requirements for application. Please email foundation@sandburg.edu if you have any questions.
 
We believe in you. We are here for you. We are #SandburgProud.
April 2, 2020
Dear Sandburg students,

If you need access to a Chromebook to complete your classes online, we still have a few available. Please respond to this email and I will send you the loan form to complete.

If you are struggling with internet access, here are a few available resources to check out…


Stay safe everyone!
April 1, 2020

Dear Sandburg Students,

 A few students have asked about textbook rental return at the end of the spring semester. If you visit the bookstore website athttps://www.bkstr.com/carlsandburgcollegestore/home you will see a blue bar across the top of the page with the textbook rental return information (see screenshot below). You may contact the bookstore at sandburg@bkstr.com.

Screen-Shot-2020-04-30-at-1.58.34-PM.png

March 30, 2020
Dear Sandburg Students,

 I hope the conversion to an online format is going well for you. Please remember to reach out to your faculty with questions regarding your classes.

 All of the Sandburg departments are working from home during the pandemic. We are staying connected through email and phone calls to ensure student questions are answered. Please see the attached document for the contact information for each department. You can also visit our COVID-19 emergency webpage at http://www.sandburg.edu/_Emergency/index.html

 Please remember that we have confidential, personal counselors available for phone or Zoom appointments. This pandemic has caused a lot of anxiety, which makes us feel isolated and withdrawn from our friends and lives. Please don’t hesitate to reach out to us if you need someone to talk to – we are here to help!

 Stay home & stay safe!
March 26, 2020
Tutoring is available online!

During the COVID-19 isolation period, we realize that students are still in need of academic assistance. As such, we are making our on-campus tutoring staff available via video chat, email, and phone for the remainder of the Spring 2020 semester. Contact Jake Runge, Coordinator of Academic Support Services, to arrange a session (jrunge@sandburg.edu or 309.341.5262).

 We are striving to make scheduling online with a tutor as quick a process as possible, but please be sure to allow a little bit of extra time to be matched with a tutor and have a session arranged!

Support for Students with Disabilities

Disability Support Services remains available for students in need. Contact Jake Runge, Coordinator of Academic Support Services, with any questions or concerns (jrunge@sandburg.edu or 309.341.5262). Your accommodations should still be in place for the remainder of the semester, including extended testing time. Please be in close communication with your instructor so that they are clear on what your needs are, and so that you are clear on how these accommodations will be implemented in each class in an online environment.
March 20, 2020

Dear Sandburg Community,

Attached is a document that explains how to you can connect to Sandburg services online. We will monitor phones and emails while we work from home. If you call a phone number and the person doesn’t pick up, please leave a voicemail and we will return your call as quickly as we can.

 Stay safe!

March 19, 2020
Good Afternoon Sandburg Students,

            We understand these are difficult times given the situation of Coronavirus (COVID-19). On Monday, March 23 all campuses will be closed and all classes will begin in an online format. In order to take classes, students will need access to a computer with the minimum requirements.
  • Hardware
    • Chromebook
    • Apple/Mac
    • PC laptop
  • Software - Minimum browser version
    • Windows 7 or 10
    • Chrome V38 (Preferred)
    • Firefox V27
    • Safari V7
If you do not have access to a computer with the minimum requirements we ask that you please email security@sandburg.edu with your full name, student ID and address by Friday, March 20 at 5 p.m. You will receive further instructions Friday evening.
March 16, 2020
Dear Sandburg Community:

We appreciate your patience at this difficult and uncertain time. Our primary focus at this time is to ensure that we are doing all that we can to protect our community. While the campus is closed this week, people are working diligently to plan to deal with the many difficulties involved in providing services and support to our faculty, staff, and students.

Our emergency management team is meeting daily and following guidance from Illinois Community College Board, State of Illinois and the Federal Government as the nation deals with this unprecedented national emergency. Our daily communication will provide the latest information that we have and our best estimates as to how we will continue to move forward. Please understand that this situation is changing on an hourly basis and everything is subject to change.

We will communicate as often as needed using all the various communication channels at our disposal, but you can expect something around 5 p.m. daily.

I know that the Sandburg community will overcome this challenge.

Dr. Seamus Reilly
President

 

At this time, Sandburg will move forward with the following actions:

All campuses will be closed Monday, March 16-Sunday, March 22. No teaching, athletic, or Corporate and Leisure activities will take place during this period. We will have Public Safety staff on campus, but no staff, faculty, or students are to be on campus for any reason.
As we transition to majority online learning, for the time being, it is important that we understand the technology needs of our students. We ask that currently, enrolled students take this seven-question survey to help us determine the level of access each of our students has to continue their educational experience.
Beginning Monday, March 23, faculty will begin to deliver as much lecture material as possible online. This includes dual credit courses. All labs and clinicals such as in manufacturing (welding, CNC, etc.) and health professions (nursing, dental hygiene, etc.) courses will take place with social distancing encouraged, (maintaining distance approximately 6 feet from others when possible) and additional handwashing precautions will be in place before, during, and after the class period to minimize the risk of infection spread. Faculty and staff should follow the procedures outlined by the CDC and follow all standard clinical and lab procedures consistent with their professional standards. Students, please contact your instructor with course-related questions.
Beginning Monday, March 23, all staff are to report to work as normal while practicing social distancing. For Sandburg employees that have or care for those with compromised auto-immune systems, lung disease please consider having discussions with your immediate supervisor in order to create accommodations for your work.
At this time the Board meeting on Thursday, March 26 will proceed as usual. Only essential administration (Chief Officers and Vice Presidents) will need to be in attendance.
In accordance with the NJCAA, all athletics for the 2019-2020 season will be canceled. This includes all practices, regular-season games, postseason games, and national championships.
All large public events have been canceled through the end of April.
At this time, we will continue to hold graduation on Wednesday, May 13 and Thursday, May 14. This is subject to change based on CDC guidance.

FOR STUDENTS WHO HAVE QUESTIONS OR CONCERNS, WE URGE YOU TO REACH OUT TO:

Misty Lyon
Associate Vice President of Academic and Student Planning
309.341.5422
mlyon@sandburg.edu

FOR FACULTY AND STAFF WHO HAVE QUESTIONS OR CONCERNS, WE ASK YOU FIRST TO REACH OUT TO YOUR IMMEDIATE SUPERVISOR. HUMAN RESOURCES IS ALSO AVAILABLE TO ANSWER ANY QUESTIONS. 

Gina Krupps
Director of Human Resources
309.341.5264
gkrupps@sandburg.edu
March 15, 2020
Dear Sandburg Community,

 We understand this is a difficult time for all and will strive to do our best to support our community. Please visit our website at www.sandburg.edu and click on the red bar across the top of the screen for an updated list of available resources from throughout the district. Please note this list has been compiled based upon available information from local media and social media sources. We encourage you to contact these businesses and organizations before visiting their locations. This list will be updated as we receive information. 

 You can find this list here as well http://www.sandburg.edu/_Emergency/index.html
March 13, 2020

Greeting Sandburg Community,

                Gov. Pritzker announced today that all K-12 schools throughout Illinois will be closed beginning Tuesday, March 17 and will resume Monday, March 30. This is a rapidly changing situation related to coronavirus. While there are no confirmed or probable cases confirmed in our district or on the campuses of Carl Sandburg College, we appreciate how difficult a decision like this is to make, and certainly understand the many implications this will have for our community especially our dual credit students. We ask that you be patient as our leadership works though possible solutions. Please expect communication with regard to dual credit courses in the next week.

Please remember Carl Sandburg College campuses will be closed through Sunday, March 22. We will post regular updates as the situation evolves on the College’s website as well as our social media channels, such as Facebook and Twitter. In the meantime, we continue to urge all faculty, and students to exercise prevention measures as outlined by the CDC.

 

Second Communication:

Dear Sandburg community,

With the temporary closing of our College comes the closing of our Resource Room Food Pantry at the Main Campus and the Food Pantry at the Branch Campus. Students and employees will not be allowed access to any part of campus until the College reopens at an undetermined date.

 We understand this may cause additional strain on our students who use the College pantries regularly. During this time, please reach out to local food pantries in the area if you or your family have any food needs. Listed below are several known food pantries in the Galesburg, Monmouth, and Carthage areas. Once the College has reopened we will resume our regular pantry hours of Monday-Thursday 11 a.m.-1 p.m. and Friday 9-11 a.m.

Thank you for your patience and we hope this matter will be resolved as soon as possible so we can continue serving our students and community. Stay safe and be sure to listen to your local health officials for more information.

 
Galesburg Area Food Pantries:

FISH Food Pantry
688 Hawthorne Ct.
Galesburg, IL 61401
(309) 343-7807
www.fishofgalesburg.org

Galesburg Rescue Mission
435 E 3rd St.
Galesburg, IL 61401
(309) 343-4151
www.galesburgrescuemission.org

Salvation Army of Knox County
510 N Kellogg St.
Galesburg, IL 61401
(309) 342-9168
centralusa.salvationarmy.org/galesburg

First Lutheran Church Food Pantry
364 E Water St.
Galesburg, IL 61401
(309) 343-7136
galesburgfirstlutheran.org

Bethesda Baptist Church Food Pantry
210 S Whitesboro St.
Galesburg, IL 61401
(309) 335-9722
Bethesda Baptist Church Pantry Facebook Page

Knoxville United Methodist Church- Food Pantry
303 S. Broad St.
Knoxville, IL 61448
(309) 289-6313

Abingdon Food Pantry
401 North Washington St.
Abingdon, IL 61410
(309) 462-2728

ROWVA Food Pantry
107 S. Joy Street
Oneida 61467
(309) 483-8351 or (309) 221-4879
ROWVA Food Pantry Facebook Page

 

Monmouth Area Food Pantries:

Jamieson Community Center Pantry
1025 S. 2nd Street
Monmouth, IL 61462
(309) 734-4251
www.jamiesoncommunitycenter.org

 First Christian Church Food Pantry Monmouth
514 N. Sunnylane
Monmouth, IL 61462
(309) 734-9419
www.fccmonmouth.com

 Helping Hands of Roseville Food Pantry
265 W. Penn Ave.
Roseville, IL - 61473
(309) 335-3206
www.helpinghandsofroseville.org

Carthage Area Pantries:

Shepherd’s Pantry
709 Main St.
Carthage, IL 62321
(217) 357-2200

 Helping Hands Food Pantry
605 Railroad St.
Augusta, IL 62311
(309) 337-0005

Southeastern Food Pantry
Bowen United Methodist Church
E 1st St.
Bowen, IL 62316
(217) 842-5815

 Grace Bible Church
2880 N. State Hwy 9
Dallas City, IL 62330
(217) 852-3335

 First Christian Church
81 S. 10th St.
Hamilton, IL 62341
(217) 357-4230

Christian Church
200 E Main St.
La Harpe, IL 61450
(217) 659-7813
mmmfarms2@laharpe.us

Nauvoo Food Pantry
35 N. Page St.
Nauvoo, IL 62354
(217) 453-6334 or (217) 453-2024

Warsaw Township Food Pantry
Bott Center
705 Lafayette St.
Warsaw, IL 62379
(217) 256-4469

 

 

 

March 6, 2020
Greetings Sandburg Community,

 

As mid-terms come to an end and some depart for the week, Sandburg will continue to monitor the Coronavirus (COVID-19) throughout our district. Once again, please know that there have been no suspected or confirmed cases in the district nor on our campuses. We have been and will continue to be in communication with the health departments that serve our region. The most important tool to maintain health is good hygiene which includes washing of hands. It is recommended that your thoroughly wash your hands for at least 20 seconds. If you are unwell, considering stay home to decrease the potential spread of sickness. If you would like any additional information on the Coronavirus (COVID-19) please visit CDC.gov. 

 

Have a great Spring Break!