With our transition to online education and Sandburg staff working from home for the remainder of the semester, you may have questions about how to contact different departments at the College to assist your needs. This page will help you navigate our services as they move online and off-campus. Please click on the tabs below for contact information and additional important details for departments at Sandburg.

Academic Advising and Counseling

Your academic advisor is available to answer your questions and help plan for your summer and fall classes. Registration appointments will continue via phone. Call or email your advisor to schedule a phone appointment. Fall registration is scheduled to open Monday, April 6. Email your academic advisor for questions or concerns.

Registration appointments — 309.341.5237 or studentservices@sandburg.edu 
Drop a class or other advising questions — Email your academic advisor at their address below.
Questions about your class — Email your instructor

Dual Credit advisors

Carthage advisors
Our personal counselors are also available. Call 309.341.5237 to schedule a phone appointment.

Admissions & Records/Registrar

  • Outgoing transcripts requests will be accepted and processed by email. Email transcript requests to transcripts@sandburg.edu. The transcript request form can be found here. For questions about Sandburg receiving your transcriptmidterm or final gradesenrollment and degree verification questions relating to employment, insurance discounts or related issues; for questions, contact Margaret Kidd,mkidd@sandburg.edu.
  • For questions about transcript evaluations (transferring of credit to Sandburg), in-school deferments, for graduation petitions, contact Angela Snow,asnow@sandburg.edu.
  • For questions about international admissions, if you are graduating in May and have questions about transferring,contact Rick Eddy, reddy@sandburg.edu.
  • For other questions related to the Registrar’s office, contact Rick Eddy, reddy@sandburg.edu

Business Office

To make a payment:


To enroll in payment plan through Nelnet for summer 2020 classes:

  • Log in to mySandburg
  • Under the Self-Service Menu, select Student Menu
  • Click on My Account
  • Select Sign up for the Payment Plan/Manage My Plan
  • For questions: Lynn Fields, lfields@sandburg.edu or 309.341.5210.


To view and print 1098-T tax forms:

  • Log in to mySandburg
  • Under the Self-Service Menu, select Student Menu
  • Click on My Account
  • Select View my 1098-T Forms
  • For questions: Nora Austin, naustin@sandburg.edu or 309.341.5220.


Career Services

  • Resume reviews, job application assistance, interview assistance and other Career Development office questions — Tracy Engstrom, tengstrom@sandburg.edu
  • Jobs will continue to be updated on the Career Development website to see who is hiring.

Carthage Branch Campus Services

217.357.3129 ext. 0
  • Only phone or virtual appointments, including fall registration, general advising and transfer assistance, are available. Contact Linda Thomas at lthomas@sandburg.edu or Barb Clem at bclem@sandburg.edu to schedule an appointment.
  • Student Services is available via phone and email. We can answer all student-related questions about accounts, classes and FAFSA completion.

Disability Support

  • For students requiring extended test timing, your exam time should be increased even when your exams move online. Check with your instructor in advance of any exam to ensure that your extended time remains in place.

  • For students requiring an exam reader who would like an Academic Support Services staff member to read their exam, email jrunge@sandburg.edu at least one business day prior to the exam, and we will work to provide a reader via video chat or phone.

Diversity and Inclusion

Contact Anthony Law at alaw@sandburg.edu.

Financial Aid


  • Financial aid forms can be mailed to: Sandburg Financial Aid, 2400 Tom L. Wilson Blvd., Galesburg, IL 61401.
  • Financial aid awarding, document processing and disbursements will continue with off- campus processing. Loan processing for the current year is ongoing. 2020-21 loan processing will begin in May. Loan requests are submitted online.
  • Monitor your account via mySandburg for updates.
  • Financial aid offer letters for 2020-21 will be sent via email starting in early April. Awards will be viewable on mySandburg.
  • We are working with the Business Office to ensure timely disbursements.
    GI Bill recipients — Legislation is pending regarding GI Bill benefits to address colleges changing to an online format for many courses. We will communicate the final decision to impacted students via email once the changes are final.
    Talk before your drop — Federal rules require that students repay federal student aid when they do not complete 60% of the semester. For spring 2020, repayment could be required if you totally withdraw prior to March 26. Contact Financial Aid if you are considering dropping so we can discuss your options.

Library Services


  • Database and citation assistance are available virtually. Contact Marla Turgeon at mturgeon@sandburg.edu for questions or to set up an appointment.
  • All due dates for library materials are extended to 5.14.20. Please contact the library with any questions about renewing and returning items.
  • Interlibrary loan services for physical items are suspended until further notice. However, you still have access to all library databases via mySandburg. Databases include access to ebooks, newspaper articles, journal articles, and streaming video.
  • Visit the Digital Media page in mySandburg to stream educational and family-friendly films with Kanopy and Feature Films for Education or to read popular ebook titles on OverDrive.
  • For more information and further announcements, please see the '2020SP Library Services (LIB-C00-600)' course on your Moodle page.

Student Life

  • We are brainstorming ways to transition some in-person events into online formats as well as looking for new ideas that can engage our students virtually. To get involved or share suggestions, contact Genny Stevens at gstevens@sandburg.edu.

  • Student Trustee elections and Student Government Association (president and secretary) elections for 2020-21 will be held online in April. Information will be sent out via social media and email. Contact Genny Stevens at gstevens@sandburg.edu for an officer packet or more information.

  • Ambassador nominations/applications for 2020-21 are open via an online submission form. All interviews will be completed via phone or Skype until further notice.
  • Student clubs and organizations have access to the Microsoft Teams app through your Office 365 account to hold group chats and meetings online. Keep in contact with members to stay engaged and discuss things you can do online or remotely for your organization. Log in to your Office 365 account and add your club members easily to create a “Team” or create chats one-on-one.

Technology Help Desk


  • If you need to check out a Chromebook, email support@sandburg.edu .
  • If you need technology support so that you can keep up with your classes, email support@sandburg.edu to create a support ticket. Include an email and phone number, and someone will assist you as quickly as they can. You can also call Tech Help at 309.341.5446.
  • Xfinity WiFi hotspots are available across the country for free. A map of Xfinity WiFi hotspots is here. Once at a hotspot, select the “xfinitywifi” network name in the list of available hotspots and launch a browser.

Testing Services

  • We are in the process of exploring other options to meet the testing needs of our students. Please stay tuned.
  • Testing Center staff are still available to provide answers regarding the process of testing at Sandburg. Contact Mitch Ray at 309.341.5323 or mray@sandburg.edu .

TRIO Student Support Services

  • Virtual and phone appointments, including fall registration, general advising, and transfer assistance are available. Reach out via text (Remind) or Sandburg email to schedule an appointment.
  • We are developing formats to offer additional services, such as workshops, academic coaching, financial literacy and counseling in a virtual format. Details will be shared as they are finalized.
  • Check your Sandburg email, Remind texts and our TRIO page.
  • We are accepting applications to join TRIO SSS for the 2020-21 academic year. Fill out the PDF application and email it to smorgan@sandburg.edu.
  • We will answer emails and text messages as promptly as possible! Please reach out when you have questions or concerns.
Tutoring Center
  • Face-to-face tutoring will remain available on a by-appointment basis via video chat. Please allow extra time to get connected with a tutor. To schedule an appointment, email Jake Runge at jrunge@sandburg.edu.
  • Reach out via email with specific class-related questions or requests for resources.
  • Brainfuse online tutoring remains available for free to all students 24 hours per day. Brainfuse has increased the number of tutors available at any given time in order to accommodate increased traffic.