1.     What if I miss a deadline? Or what if I miss class due to illness, work, transportation issues, or lack of childcare? 
Each class has a course syllabus developed by the instructor. The course syllabus provides the student with important information from the instructor and the College. If you miss a deadline or a class, refer to the course syllabus and follow the instructions provided. If you have questions, contact your instructor. Be aware that contacting your instructor via voicemail or email does not mean you are excused without penalty. 
2.     I received a midterm warning. What do I do? 
What if I am not able to complete an entire class? 
Who can help me figure out if I should drop a class? 
Contact your instructor using the contact information provided in the course syllabus. Your instructor will help you better understand your progress in a course. Your instructor may direct you to your advisor. 
3.     How do I contact my instructor? 
Contact information for your instructor is provided in the course syllabus. 
4.     Who can help me when I am struggling in a class? 
Contact your instructor using the information provided in your course syllabus and/or the Tutoring Center. 
5.     Where do I find my grades? 
Grades are posted in Moodle. Your course syllabus also contains information about grading. Your instructor can offer additional clarification if needed. 
6.     Who can help me with Moodle? 
Complete the Moodle orientation on the first or second day of class. Your instructor (see your course syllabus), the Tutoring Center (309.341.5454), and the Help Desk (309.341.5446) are helpful resources for Moodle assistance. 
7.     How will I take my exams in an online course? 
Check your course syllabus for information regarding exams. Instructors use exams for assessment, but not all require proctoring. Instructors also use other forms of assessment such as writing a paper, completing a project, giving a presentation, or compiling pieces of work. 
8.     Will I lose points for not attending class due to illness? 
Policies for attendance and late work are included in the course syllabus for each course. Best practices for students are outlined below: 
·       Read and understand the course syllabus for each class. 
·       Attend class. 
·       Complete course work to the best of your ability and on time. 
·       Seek clarification from your instructor when needed. 
Following the best practices will put you in the best position feasible should you need to miss a class due to illness. If you miss class due to illness, contact your instructor as soon as feasible. 
9.     What is the best means by which students should communicate when impacted by COVID-19? 
Students should contact each instructor (see each course syllabus) and their advisor (Galesburg: 309.341.5237 Carthage: 217.357.3129). 
10.   Who will manage student COVID-19 documentation? 
The results of the health screening are being monitored by College personnel. All concerns will be addressed by the College personnel and the local health department if necessary. 
11.   How will students keep up while affected by COVID-19? Or how will students recover academically if they are unable to attend and/or complete work due to COVID-19? 
Students work with the instructor for each course. Courses differ in content and delivery, so it is important to be familiar with the syllabus for each course and to contact each individual instructor if illness impacts your performance. 
12.   What are the consequences of non-compliance to face coverings and social distancing? 
Masks and social distancing on campus are required. Anyone who does not comply will be asked to comply. If upon request they do not comply, they will be asked to leave campus. If a student refuses to leave campus, Carl Sandburg College Public Safety and/or local law enforcement will assist. 
13.   What if I am uncomfortable with coming to campus if cases continue to rise? 
Carl Sandburg College is following the CDC guidelines to the best of our ability and continues to pay attention as the situation changes. In the first few days of class, consider your choices carefully. How do you feel sitting in class? Are you able to function while wearing a mask? Are you comfortable with social distancing? If not, talk to your instructor to find out if other options are available in your class. If not, talk to your advisor to find out if virtual, online, or multiple modality options are available for you. 
14.   How are the circumstances that surround our students working as health care personnel managed? 
We are fortunate to have health care personnel as part of our College community as instructors and students. Health care personnel are required to take health screening every time they plan to enter the campus. The health screening takes into consideration those working as health care personnel. Follow the instructions provided in the health screening. 
15.   What is the College doing to protect students in clinical or lab situations that require contact with patients? 
Students enrolled in health care programs that are unable to adhere to the social distancing guidelines due to lab and clinical environments will wear PPE as deemed appropriate by professionals practicing in those areas. 
16.   What happens if an instructor tests positive for COVID-19? 
An instructor who tests positive may choose to continue instruction using the pandemic contingency as stated in the class schedule and detailed in the course syllabus. 
The College will seek a qualified instructor to continue instruction if an instructor who tests positive is not able to continue instruction. 
A grade of incomplete may be earned if an instructor is not able to continue instruction and a qualified substitute instructor can't be found. 
Students will be notified if a faculty member is unable to hold a class or will be absent for an extended period of time. It is important to check your College email and Moodle frequently for this and other information. 
17.   What happens to a face-to-face class if a student tests positive for COVID-19? 
Carl Sandburg College is following the CDC guidelines to the best of our ability. According to the CDC, close contact is defined as anyone who was within 6 feet of an infected person for at least 15 minutes starting from 48 hours before the person began feeling sick until the time the patient was isolated. You are still considered a close contact even if you were wearing a cloth face covering while you were around someone with COVID-19. Social distancing makes a difference. 
Should a positive COVID-19 case occur, Carl Sandburg College will work with the local health department. It is possible a portion of a campus or an entire campus location may be closed for a short time. If feasible, instruction will continue using the pandemic contingency as stated in the class schedule, and detailed in the course syllabus. 
Carl Sandburg College will work with the local health department for the notification of students and faculty. The information collected through health screening may be helpful in that regard. 
18.   If a student discloses they or a family member have tested positive for COVID-19, what is required for them to return to campus? 
Students should follow the instructions provided by the local health department and/or their medical provider. Each student is required to take a health screening every time they plan to enter the campus. Instructions are provided in the health screening and additional information is provided in the COVID-19 Flowchart. Both pieces align with CDC guidelines. 
19.   What if I become ill on campus and am not able to remove myself from campus immediately? 
Isolation rooms are located in A064 on the Galesburg main campus, Room 13 at the Branch campus, and at the Annex. These rooms are to be used by anyone who feels ill but is waiting for a ride in order to leave campus. A phone is located in each of these rooms. 
If someone becomes ill on campus and is unable to depart because immediate medical care is needed, an ambulance will be called.