Out-of-State Academic Student Complaint Procedure

Students taking online classes at Carl Sandburg College who are from out-of-state should attempt to resolve any issues or complaints with the college first. If after following the college’s Framework for Addressing Student Concerns, Grievances and Discrimination an issue cannot be resolved internally, you may file a complaint about Carl Sandburg College with your State by referring to the following State Agencies. This is in compliance with the Federal Department of Education’s State Authorization regulations.

Illinois participates in the State Authorization Reciprocity Agreement (SARA). Students from SARA states may file a complaint with the Illinois Community College Board: https://www.iccb.org/students/?page_id=130

Alabama

Alabama Commission on Higher Education P. O. Box 302000 Montgomery, AL 36130-2000 Link to Commission website.

Alaska

Alaska Commission on Postsecondary Education PO Box 110505 Juneau, AK 99811-0505 customer.service@alaska.gov

Alaska Office of Attorney General Consumer Protection Unit 1031 W. Fourth Avenue, Suite 200 Anchorage, AK 99501 attorney.general@alaska.gov
http://www.law.state.ak.us/pdf/consumer/FORM_complaint.pdf

Arizona

Arizona State Board for Private Postsecondary Education
1400 W. Washington Street
Room 260
Phoenix, AZ 85007

Arkansas

Arkansas Higher Education Coordinating Board
Arkansas Department of Higher Education
114 East Capitol Ave
Little Rock, AR 72201
ADHE_Info@adhe.edu
Arkansas State Board of Private Career Education
501 Woodlane, Suite 312S
Little Rock, AR 72201
sbpce@arkansas.gov

California

California Bureau of Private Postsecondary Education
P.O. Box 980818
W. Sacramento, CA 95798-0818
bppe@dca.ca.gov
http://www.bppe.ca.gov/forms_pubs/complaint.pdf

Colorado

Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, Colorado 80202
http://highered.colorado.gov/Academics/Complaints/default.html

Connecticut

Connecticut Department of Higher Education
61 Woodland Street
Hartford, CT 06105-2326
info@ctdhe.org

Connecticut Department of Consumer Protection
165 Capitol Avenue
Room 110
Hartford CT 06106
trade.practices@ct.gov
Consumer Complaint Hotline: (800) 842-2649

Delaware

Delaware Higher Education Office
Carvel State Office Building, 5th Floor
820 N. French Street
Wilmington, DE 19801-3509

Delaware Attorney General
Consumer Protection Wilmington
820 N. French Street 5th floor
Wilmington, DE 19801
consumer.protection@state.de.us

District of Columbia

District of Columbia Office of the State Superintendent of Education
Education Licensure Commission
810 First Street, NE
9th Floor
Washington, DC 20002

http://osse.dc.gov/service/public-complaints

Florida

Florida Commission on Independent Education
325 W. Gaines Street
Suite 1414
Tallahassee, FL 32399-0400
Commissioner@fldoe.org
http://www.fldoe.org/policy/cie/file-a-complaint.stml

Georgia

Georgia Nonpublic Postsecondary Education Commission
2082 E Exchange Pl. #220
Tucker, GA 30084-5334

Hawaii

Hawaii State Board of Education
P.O. Box 2360
Honolulu Hawaii 96804
ocp@dcca.hawaii.gov
http://hawaii.gov/dcca/ocp/consumer_complaint

Idaho

Idaho State Board of Education
Attn: State Coordinator for Private Colleges and Proprietary Schools
650 West State Street
P.O. Box 83720
Boise, ID 83720-0037

Illinois

Illinois Board of Higher Education
431 East Adams
2nd Floor
Springfield, Illinois 62701-1404
info@ibhe.org

Institutional Complaint Hotline: (217) 557-7359
Illinois State Board of Education
100 N. 1st Street
Springfield, Illinois 62777
http://webprod1.isbe.net/contactisbe/ (email)

Illinois Attorney General
Consumer Fraud Bureau
500 South Second Street
Springfield, IL 62706
http://www.illinoisattorneygeneral.gov/consumers/index.html
http://www.illinoisattorneygeneral.gov/consumers/conscomp.pdf
Consumer Fraud Hotline: (800) 243-0618

Indiana

Indiana Commission on Proprietary Education
Attn: Director of Regulatory Compliance
302 W Washington Street, Room E201
Indianapolis IN 46204
http://www.in.gov/cpe/files/sf39280-complaint.pdf

Iowa

Iowa Student Aid Commission
603 E. 12th Street
5th Floor
Des Moines, IA 50319
info@iowacollegeaid.gov
https://www.iowacollegeaid.gov/StudentComplaintWebform

Kansas

Kansas Board of Regents
1000 SW Jackson Street
Suite 520
Topeka, KS 66612-1368
http://www.kansasregents.org/resources/PDF/524‐ComplaintProcedureandForm.pdf

Kentucky

Kentucky Council on Postsecondary Education
1024 Capital Center Dr #320
Frankfort, KY 40601-7512
Kentucky Board of Proprietary Education
911 Leawood Drive
Frankfort, KY 40601-3319
http://cpe.ky.gov/policies/academicpolicies/licensure.htm

Office of the Attorney General Capitol Suite 118
700 Capitol Avenue Frankfort
Kentucky 40601-3449
consumer.protection@ag.ky.gov

Massachusetts

Michigan

Minnesota

http://www.ohe.state.mn.us/mPg.cfm?pageID=205

Mississippi

General link: http://www.mississippi.edu/mcca/downloads/studentcomplaintform.pdf

Missouri

While the department does require students to pursue resolution through institutional processes, which are required as part of the licensure standards, the department does maintain a process for the review of student complaints at licensed schools. Information about that process is not currently available from the department’s website but is distributed to students upon request.

Montana

General link: https://mus.edu/MUS-Statement-of-Complaint-Process.asp

Nebraska

Nevada

New Hampshire

Complaints regarding non‐compliance with agency New Hampshire Code of Administrative Rules. Made to Executive Director of the Commission.
http://www.nh.gov/postsecondary/complaint

New Jersey

Link to the website.

New Mexico

General link: http://www.hed.state.nm.us/

New York

North Carolina

If the complaint cannot be resolved after exhausting the institution’s grievance procedure, the student may file a complaint with the following office: Post‐Secondary Education Complaints, c/o Assistant Director of Licensure and Workforce Studies, University of North Carolina General Administration. 910 Raleigh Road, Chapel Hill, NC 27515‐2688, telephone (919) 962‐4558. The student may contact the UNC General Administration for further details.

North Dakota

General link: http://www.nd.gov/cte/

Ohio

Not available online.

Oklahoma

General link: http://www.okhighered.org/

Oregon

General link: http://www.osac.state.or.us/oda/

Pennsylvania

http://www.education.state.pa.us/portal/server.pt/community/bureau_of_postsecondary_education/7325/division_of_higher_education/522367

Puerto Rico

Link to website

Rhode Island

General link: http://www.ribghe.org/

South Carolina

http://www.che.sc.gov

South Dakota

General link: http://www.sdbor.edu/

Tennessee

Texas

General link: http://www.thecb.state.tx.us/

Utah

http://consumerprotection.utah.gov/complaints/index.html

Vermont

Virginia

http://www.schev.edu/forms/StudentComplaintInformation.pdf

Washington

http://www.wtb.wa.gov/PCS_Complaints.asp

West Virginia

General link: http://wvhepcnew.wvnet.edu/

Wisconsin

Link to Complaint page

Wyoming

None

Out-of-State Academic Student Complaint Procedure