Tips For Success
- If you haven’t already done so, view the online Sandburg “New Student Orientation."
Accessing your Sandburg “mySANDBURG” student portal, Sandburg e-mail and online course links…
- Click on the “mySANDBURG” link in the upper right corner.
- Scroll down and click on “mySANDBURG Tutorial” to get oriented to your “mySANDBURG” portal.
- Login to your “mySANDBURG” portal as directed in the tutorial and on the portal login page.
- Once logged in, on the left side of the portal, click on the “My Courses” tab, where links to your online courses and Moodle, the course management system, are located.
- Complete the Moodle system orientation by clicking on the links.
- Regularly check your Sandburg e-mail, located mid-center of the “mySANDBURG” portal.
If you experience navigation problems… Submit a Help Desk ticket
- Go to the Tech Help Desk.
- Click on “Submit a Tech Help Desk Ticket.”
- Select “mySANDBURG Issues.”
- Click on “Next.” Complete all fields. Include a phone number and any error messages received.
- If you have trouble submitting a ticket you can call the Help Desk at 1-877-236-1862, ext. 5446 or (309) 341-5446
Read the “Online Learning FAQ” page and confirm the “Hardware and Software” requirement
- Click the “Online Learning FAQ” link.
- Confirm that you meet the minimum technology requirements and that your computer and Internet connections are working well.
Basic skills for online courses
- Online instructors do not teach technology.
- Technology skills are a pre-requisite for online learning.
- You must know how to: send e-mails and attachments, search the Internet, insert delivery and read receipts when sending e-mails through Microsoft Outlook, format Microsoft Word documents, and send PDF and RTF files.
Planning and Organizing
- Online courses are available for access at midnight, the night before the semester officially begins.
- Sign in and start your coursework the first day of class, just as if you were attending a lecture course.
- Read the course syllabus through its entirety. Note assignment, quiz, and test location and times. Some exams may need to be proctored.
- Create a calendar of important deadlines.
- Print a copy of the course syllabus and note the instructor’s phone number and e-mail for future reference.
- Schedule your time. Keeping up with assignments is critical. Procrastination and falling behind on assignments is one of the biggest reasons for failure in an online learning environment.
- In an online course, plan for 3-4 hours of study time per credit hour, per week. For a 3 credit hour online course – plan for 9-12 hours a week for reading and assignments. Some weeks may require more time depending on the course expectations and tests required during any given week. Plan accordingly.
- If you are having difficulty, ask for help immediately. Communication is vital to success.
Technology and Assignment
- Plan for glitches in technology. You never know when tech problems will occur.
- Avoid missing deadlines by not waiting until the last minute to hand in assignments. Sandburg, as well as public libraries, have computers available for student use.
- If you have computer problems, contact your instructor immediately.
- Student assignments have been known to get “lost in cyberspace,” either as a result of student or instructor technology issues. As a precaution, when you get a confirmation message that your work has been submitted, print this message for your records.
- If using the Sandburg e-mail system through mySANDBURG to send e-mails and assignments, insert delivery and read receipts and print the receipts for your records. This will leave no question as to whether assignments were sent or received.