Student Complaint Procedures

Carl Sandburg College supports the rights of students to bring forth complaints and is committed to resolving these matters in a fair and timely manner. This applies to all enrolled students in matters relating to other students, faculty, administrators and staff at all Sandburg locations.
Should the student have a concern or a complaint-- an issue believed to have an adverse effect upon the student, someone else, or a group of students-- the student should first work to address that problem informally by first bringing the issue to the department most directly connected to the complaint.

Special guidance is outlined below regarding complaints based on discrimination or sexual harassment.

CORRECTION TO ACADEMIC RECORDS

Students have the right to ask to have records corrected that they believe are inaccurate, misleading, or in violation of their privacy rights. Procedures to request Correction of Academic Records. (http://www.sandburg.edu/About/Board-of-Trustees/Assets/reg_3_05_1.pdf )

DISCIPLINE

Concerns regarding student discipline are handled under Disciplinary Due Process (http://www.sandburg.edu/About/Board-of-Trustees/Assets/procedures/proc-3.16.1.1-disciplinary-due-process.pdf )

DISCRIMINATION

The College has adopted an internal grievance procedure providing prompt, equitable and confidential resolution of complaints alleging discrimination on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability or veteran status, or status in any group protected by applicable federal and state laws

Complaints emerging from the Galesburg Campus, the Branch Campus in Carthage or any other operation of the College should be addressed to either:

Gina Krupps (Employee Complaints)                    Rick Eddy (Student Complaints)
Director of Human Resources                                Title IX Coordinator
309-341-5264                                                            309-341-5234
2400 Tom L. Wilson Blvd                                         2400 Tom L. Wilson Blvd
Galesburg, IL 61401                                                 Galesburg, IL 61401
309.344.2518                                                            309.344.2518
gkrupps@sandburg.edu                                        reddy@sandburg.edu

Should the person against whom the complaint is directed be one of the individuals listed above, the case shall be handled by the other institutional contact.

The Discrimination Grievance Policy and Form can be found here: http://www.sandburg.edu/About/Board-of-Trustees/Assets/proc-2.10.0.1-discrimination-grievance_0.pdf

TITLE IX (SEXUAL HARRASSMENT)


Information regarding how to report an incident related to Title IX, including but not limited to dating violence, domestic violence, sexual assault and other gender-based offenses, please refer to the Title IX webpage (http://www.sandburg.edu/Campus-Life/TitleIX/index.html)

OUT-OF-STATE ACADEMIC COMPLAINT

Students taking online classes at Carl Sandburg College who are from out-of-state should attempt to resolve any issues or complaints with Sandburg first. If after following the college's Framework for Addressing Student Concerns, Grievances and Discrimination an issue cannot be resolved internally, you may file a complaint about Carl Sandburg College with your State by referring to the following State Agencies. This complies with federal Department of Education's State Authorization regulations.
Illinois participates in the State Authorization Reciprocity Agreement (SARA). Students from SARA states may file a complaint with the Illinois Community College Board: https://www.iccb.org/students/?page_id=130

COMPLAINTS REGARDING DEPARTMENTS OR EMPLOYEES

A student who has a concern with a staff member or college department is encouraged to attempt to resolve the complaint in an informal manner with the individual, department or immediate supervisor. (http://www.sandburg.edu/About/Board-of-Trustees/Assets/procedures/procedure-3.18.0.1.pdf)

EXTERNAL COMPLAINTS

Students, or consumers, who have a complaint should first try to resolve their issue through their institution's formal complaint procedures. If the issue is not resolved through this process, students may file a formal complaint with the Illinois Community College Board (ICCB). ICCB may then contact the institution on the student's behalf. If you are an out of state student taking an online class and you have a complaint which has not been resolved through the college's grievance procedures, you may file a complaint with the state in which you reside; Student Complaint Information by State. You may also contact the Illinois Community College Board when seeking a resolution.
The Higher Learning Commission (HLC) is an independent body responsible for the accreditation of programs offered by ICC. HLC relies on constant contact with the College to ensure quality higher learning. Complaints may be filed with Higher Learning Commission online.